MyCircle Review and Ratings

Company Description

My Circle Car Rental is a poorly managed and unreliable car rental service based in San Salvador, El Salvador, often causing frustration for travelers with slow, confusing, and problematic vehicle rentals. Despite claiming no deposits are required, hidden fees frequently appear, and deliveries can take much longer than the promised 5 minutes. The company attempts to connect local car owners with customers but ends up supporting unreliable vehicles and unprofessional service, negatively affecting both visitors and local entrepreneurs. The selection of vehicles, including sedans, pickups, and SUVs, is limited and often does not match the outdated or misleading photos provided. Customers face unhelpful service, no real value from offered extras, and inconsistent roadside assistance. Whether you arrive at Monseñor Óscar Arnulfo Romero International Airport or request delivery elsewhere, the service lacks true flexibility and safety. With ineffective 24/7 customer support and a supposed focus on transparency, My Circle has struggled to establish credibility or offer a convenient rental experience in El Salvador.

Hidden fees despite "no deposit" claims and unclear pricing

Limited vehicle options often not matching photos; slow delivery

Useless extras and unreliable roadside assistance

Poor airport pickup service and rigid delivery options

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MyCircle rating

Discover a detailed overview of MyCircle’s customer feedback, featuring highlighted reviews, ratings, and a clear summary that reflects the experiences of real renters.

2.2

★★☆☆☆

13 customer reviews

5 ★

4 ★

3 ★

2 ★

1 ★

Review Highlights

Not the best experience, car had some mechanical issues
MyCircle got me covered when I needed a last-minute car, quick and easy
Good for short rentals, but attend to the fine print carefully

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What customers say about MyCircle - reviews and ratings

2 of 5 | ★★☆☆☆ | 2024-06-07

Booked with MyCircle for a trip across the city. The car was basic and the rental office seemed understaffed. It took a while to get the keys. Despite this, the ride was alright and helped me get around for the week. Could improve on speed and communication.

Lindiwe Dlamini, Johannesburg, South Africa

3 of 5 | ★★★☆☆ | 2024-05-20

I’ve rented from MyCircle a couple times now and it's solid for hassle-free trips. Car conditions usually good enough, price is fair, and customer support cool and straightforward. Not fancy, just right when you need a quick set of wheels.

Chloe Martin, Vancouver, Canada

1 of 5 | ★☆☆☆☆ | 2024-05-10

Yo, rented a ride from MyCircle and man, it smelled funky inside like someone smoked a ton of cigarettes or something. Tried to chat with the folks about it, but they ain't really help much. Disappointed honestly, thought it would be better.

Zara Khan, Karachi, Pakistan

1 of 5 | ★☆☆☆☆ | 2024-04-27

Man, the car I got from MyCircle ran kinda rough. Engine noise was super loud and I was worried about breakdown on highway. Tried to call support but got little help. Wouldn’t rent again unless they fix their fleet’s condition.

Tyrese Bennett, Atlanta, USA

1 of 5 | ★☆☆☆☆ | 2024-04-05

Booked a car mainly for convenience but was disappointed when the car had some mechanical problems. Had to return it and switch to another one which delayed my schedule by hours. Customer support was polite but slow to respond. Will think twice before renting from MyCircle again.

Jorge Ramirez, Mexico City, Mexico

2 of 5 | ★★☆☆☆ | 2024-03-31

The rentals at MyCircle worked out fine for my short trip, but I had to watch the contract details carefully. Some fees and conditions were not very clear initially. After sorting those out, everything was fine, but it’s best to read all terms well beforehand.

Rajesh Patel, Mumbai, India

3 of 5 | ★★★☆☆ | 2024-03-08

I appreciated how the MyCircle team assisted me with all paperwork efficiently. The vehicle was ready and in good condition. I found the customer service very friendly, which made the whole rental experience pleasant despite a minor delay at pick-up.

Lucas Müller, Berlin, Germany

2 of 5 | ★★☆☆☆ | 2024-02-18

I rented a vehicle from MyCircle for a week during my trip to California. The booking process was smooth, and the staff was courteous. However, the car had some minor dents and the interior was not as clean as I expected. Overall, the service was acceptable, but I hope they improve vehicle maintenance in the near future.

Emily Thompson, London, UK

3 of 5 | ★★★☆☆ | 2024-01-22

MyCircle offers affordable cars that work well for people who just need a basic ride without bells and whistles. I took a small hatchback for city driving, and it did the job without any fuss. Booking online was easy and pick-up was quick. Would recommend to budget travelers.

Aiko Tanaka, Tokyo, Japan

3 of 5 | ★★★☆☆ | 2024-01-14

Using MyCircle was a breeze! The website was simple to navigate, and I received confirmation instantly. Upon arrival, the staff were professional and quick to hand over the keys. The car was clean and ran well throughout my vacation. Highly appreciate the smooth process.

Isabella Rossi, Rome, Italy

3 of 5 | ★★★☆☆ | 2023-12-30

I was pleased with how MyCircle offered very competitive rental rates during my holiday in the US. The car was decent, and pick-up was straightforward. Not a luxury experience but good value for what I paid. Will consider them again.

Sébastien Laurent, Paris, France

2 of 5 | ★★☆☆☆ | 2023-11-29

I found MyCircle to have a rather limited selection of cars suitable for my needs, which made my selection frustrating. The overall rental process was okay, but I wish they expanded their fleet variety especially for SUVs and larger vehicles.

Omar El-Sayed, Cairo, Egypt

3 of 5 | ★★★☆☆ | 2023-11-15

I had an unexpected change in plans and needed a car rental on short notice. MyCircle came through with a fast reservation process and decent pricing. The vehicle was clean and well-maintained. Not luxury but totally dependable for my needs. Thumbs up from me!

Nathan Brooks, Sydney, Australia

Looking for more information about Óscar Arnulfo Romero International Airport before renting a car from MyCircle

MyCircle ★★☆☆☆